Internal Sales Engineer

DPS Group is recruiting for a new Internal Sales Engineer to join our busy team based in Glenrothes, Fife.

DPS Group continues to grow, and so we are seeking to recruit an Internal Sales Engineer to join our busy office.

Job Summary

As Internal Sales Engineer you will be required to providing sales support to customers.

Main responsibilities

  • Handle incoming customer inquiries by telephone and email
  • Prequalify customers’ technical and commercial requirements
  • Produce clear and accurate quotations
  • Follow up open opportunities with customers to negotiate quotation and close sale
  • Prioritise workload and self-manage activities whilst keeping management informed
  • Work closely with all departments to develop and improve customer performance
  • Carry out contract review to ensure accurate processing of orders
  • Own and manage customer accounts including database maintenance and adherence to credit control procedures

Additional responsibilities

  • Liaise with Product Specialists and Industry Managers for complex applications
  • Identify cross-selling opportunities and communicate with service and solutions to develop integrated offering and expand the sale
  • Maintain an understanding of the business including specific industry segments
  • Commit to customers and colleagues: be realistic, be there, build trust, think ahead, communicate, and make their day.
  • Take ownership of complaints, returns, and other issues affecting customer satisfaction
  • Work to the company Quality Procedures


Ideally educated to Degree level – technical degree or equivalent relevant industry qualification.

Must have English Language and Maths GCSE


Previous work experience in the process industry or with instrumentation is essential

Specific aptitude/skill required

  • Good communication skills and telephone manner
  • Excellent interpersonal skills and a high regard for exceptional customer service
  • Computer literate
  • Able to multi-task
  • Able to work under pressure
  • Must be able to work as a team member and also as an individual
  • Prioritize and organizing own work
  • Able to make decisions in absence of manager
  • Consultative selling approach

Benefits + Perks

  • The security of working for a growing privately-owned company
  • Wide range of training opportunities
  • Pension plan
  • Performance-based remuneration

Job Type



£28,000.00 to £30,000.00 /year (Bonus Package) 


  • Engineering Sales: 1 year (Required)


  • Bachelor's (Preferred)

Job Location

  • Fife, Scotland


  • English

What to do next 

For further information on the above position or to submit your CV please email contact: